The Property Ombudsman
The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO Approved Estate Agents Redress Scheme. Firms who are members, follow the TPO Code of Practice for Residential Sales.
The TPO runs a voluntary scheme approved by the Office of Fair Trading (OFT), and requires estate agents who register with it to uphold a certain code of practice ("TPO Code of Practice for Residential Estate Agents") which includes additional protection for the consumer beyond that required by law. In return participating estate agents are allowed to display a TPO/OFT approved logo.